Please note: We will do our best to deliver your order ASAP.
Some orders can take up to 21 Business days to be delivered.
FREE SHIPPING WORLDWIDE for all orders 1 – 2 weeks by ePacket
FREE SHIPPING with all orders over $250 – 3-4 work days by DHL Courier
Our products are made on order by Highly Skilled Tailor in Auckland New Zealand or by Highly Skilled Tailor in XUZHOU. Usually, it depends on stock color fabric availability. Therefore, please do allow up to 5 working days for your order to be processed, plus shipping time.
Elite Silk makes each product individually and we do not storage our silk pillowcases, bedding or bamboo bedding in warehouses.
Our working hours are Monday to Friday 9 am – 5 pm New Zealand time (excluding public holidays). Our Office based in Auckland New Zealand.
WORLDWIDE FREE Tracked Shipping with ePacket
If your Order placed during the weekend will be processed within 5 next business days.
Please ensure your delivery details are correct. After your order has been dispatched from our Factory in XUZHOU or Auckland Office, We are unable to re-direct package.
IMPORTANT SHIPPING INFORMATION:⠀
1. We do not ship to PO Boxes, Private Bags or Parcel Lockers.
2. All orders are sent via a DTP basis. Any state sales duty/import fees/customs charges must be paid by the recipient. If you refuse the shipment from us/choose the abandon the shipment, you agree that you will not be refunded. It is up to the recipient to see if their country has compulsory customs charges/fees.
In general, please allow 5 business days for processing time + Shipping Times.
Elite Silk Ltd does not guarantee delivery or shipment dates.
The Customer will receive an email confirming their order shortly after the order is placed.
If the customer does not receive this email confirmation, please double check any spam folders.
Elite Silk Ltd, cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided.
The customer accepts full responsibility to file any claim(s) with a carrier for damaged and/or lost shipments.
Customers are responsible for providing Elite Silk Ltd with their correct shipping address – if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.
Elite Silk Ltd does not take responsibility for any shipment delays by Post.
For ALL orders placed – pickup is NOT an option.
We do ship internationally.
There are a few things to be aware of: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges if clearing your package through customs. We will contact you and ask you to pay for re-shipment postage. We will not give you a refund in cases below:
- Non-payment of tariffs
- Incorrect address
- Did not claim your order at the post office
1. Is there any restriction on where you can ship your products?
Please note, we do not ship to P.O. Boxes as our silk products are expensive.
2. I placed my order today, when can I expect to receive it?
We will begin the process right away. Also, before we ship your order, we have to prepare your product further to perform strict quality-control tests as well as to package item carefully. Therefore as we have mentioned above processing time can take 5 working days. We sincerely hope you will receive your order within 14-21 business days to your address.
3. It’s has been X days since I placed my order, why is it still not here?
If your order delayed, it could be due to one of the following reasons:
Your order is large ($1000+) or requires extensive customization.
You placed your order during the Shopping/Holiday season (early November to late December) when we have a higher-than-normal volume of orders.
Your local delivery courier is facing issues such as bad weather. Please contact us to find out exactly why your order delayed.
If you still have further more questions regarding shipping and/or shipment of orders, please email firstname.lastname@example.org.
Business hours are Monday – Friday, 9:00 am – 5:00 pm EST. Also, please allow us 48-hours to respond following the next business day, if you have contacted us outside these hours.